Skip to content

Refund Policy

Effective Date: 1st January 2024

Thank you for choosing Spooky Paranormal for your paranormal investigation. We understand that circumstances may arise that lead you to seek a refund for your purchase. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility:

  • Refunds are not allowed within 48 hours of the investigation.
  • Within 2-4 days of the investigation, customers are eligible for credit towards another investigation.
  • Beyond 4 days, there is the option of a full credit towards a future investigation or a refund back to the payment card used for the purchase, subject to a £2 admin charge per ticket.

2. How to Apply for a Refund:

  • To apply for a refund, customers must send an email to investigations@spookyparanormal.co.uk from the email address used to place the order.
  • The email must include the customer’s name and order number.

3. Timing of Refund Processing:

  • Refunds will be processed within 2 business days of receiving the refund request.

4. Contact for Refund Issues:

  • Customers are encouraged to email Spooky Paranormal at investigations@spookyparanormal.co.uk with any issues related to their refund request.
  • We are committed to resolving issues promptly and ensuring customer satisfaction.

5. Refund Confirmation:

  • Upon processing the refund, customers will receive a confirmation email indicating the refund amount and the method of reimbursement.
  • Customers should be aware that all refunds are subject to a £2 admin processing charge per ticket.

6. Credit Towards Another Investigation:

  • If applicable (2 or more days notice of the investigation), customers can request to receive a credit towards another investigation. This credit will be valid for future bookings.

7. Exceptional Circumstances:

  • Spooky Paranormal reserves the right to review and consider exceptional circumstances on a case-by-case basis.

8. Changes to the Refund Policy:

  • Spooky Paranormal reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us at investigations@spookyparanormal.co.uk.

Sincerely,

The Spooky Paranormal Team
Spooky Paranormal
Email: investigations@spookyparanormal.co.uk
Website: www.spookyparanormal.co.uk